Mass marketing refers to treatment of the market as a homogenous group and offering the same marketing mix to all customers. Mass marketing allows economies of scale to be realized through mass production, mass distribution, and mass communication. The drawback of mass marketing is that customer needs and preferences differ and the same offering is unlikely to be viewed as optimal by all customers. If firms ignored the differing customer needs, another firm likely would enter the market with a product that serves a specific group, and the incumbent firms would lose those customers.

Mass marketing is not the best approach for small businesses for a variety of reasons.  Here’s what you need to consider when approaching your marketing plan:

1. Mass marketing is not targeted to the people most likely to buy what small businesses sell.
2. Mass marketing rarely creates quick sales.
3. Mass marketing can be expensive and suck up your resources.
4. Mass marketing is difficult to design to appeal to a target market.

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